Refund policy

RETURN POLICY

Last update: 26/06/2026

We have 2 options available to handle returns, we can send a refund or an order replacement.

No reasons are required to complete the return process, even though we recommend submitting a reason to help us improve our service, every return request will be accepted within 60 days from the date the order was delivered.

RETURN WITH A REPLACEMENT PRODUCT:

If a replacement is requested, you will need to select a product from our selection directly in our website using our guide. If the replacement selected will have a higher value compared to the original order we will send you an invoice via email to pay the difference. if the replacement selected will have a lower value compared to the original order you will receive a refund with the difference. Once the payments will be done, if needed, you will receive a shipping label through an email along with shipping instructions. you will need to wrap up the package, using in possible the provided box, and then ship it following the instructions. We will ship the replacement as soon as you will ship the order, you will have 14 days, from when you receive the email with the shipping label, to ship the order, after that the request will be considered concluded and no further requests will be accepted.

RETURN WITH A REFUND:

If a replacement is requested, you will receive a shipping label via email, you will have 14 days, from when you receive the email with the shipping label, to ship the order, after that the request will be considered concluded and no further requests will be accepted. After the package will arrive to us, one of our operators will thoroughly check it and if no problems will be found the refund will be issued. The refund will always be the full purchasing price, unless differently agreed by both parties.

All of our product have a unique serial number, if a product with a different serial number is shipped, we will consider it as a non valid return and the refund or replacement would be blocked, then the situation will be solved by talking directly to one of our operators.

If an order is late on the shipping schedule by a lot you can contact us and we will do our best to find a solution. if a shipping is lost or has other problems that make it impossible to be delivered, we will issue a full refund.

Do you have questions about an order? Send an email to support@reviostore.com, we will respond within a working day.

You can also contact us at +39 379 143 3891, an operator will be available from monday to friday, between 9:00 and 18:00.