Help resources
Everything you need to solve any problem with your AirPods
FAQ
How can I see my order status?
You can check your shipping status and other order information in the account section, which you can find here.
What can I do if one of my earbuds won't connect?
Follow these simple steps:
- Put both earbuds in the case and close the lid.
- Try to reconnect the AirPods using the pairing button.
- Try turning Bluetooth off and back on.
- Take a look at our guide; if the problem persists you can buy a guaranteed replacement.
Is the ear tip of my AirPods Pro broken?
If your AirPods Pro look broken, it might just be a broken ear tip. Good news! You can replace it: take a look at our guide and our ear tip sets.
Is my order late or lost?
You can report delivery problems from the account section, or tell us directly here.
