Returns and warranty

You have the right to withdraw within 14 days of delivery, without giving a reason, under art. 52 of the Italian Consumer Code (Legislative Decree 206/2005). We voluntarily extend this period by a further 46 days, for a total of 60 days from the delivery date, during which you can return the product without giving a reason. After those 60 days, the 24-month legal guarantee of conformity under arts. 128–135 of the Consumer Code still applies.

The warranty also covers shipping problems, such as a lost or damaged product.

When you request a return, you can choose between a full refund and a replacement product.

Replacement product — Select the product you would like to receive using the form in the Account section. If the product you choose is worth more than your original order, you will be asked to pay the difference. If it costs less, you will receive a partial refund. We will then email you instructions for sending the return: once we have confirmation that it has been shipped, we will send your replacement at no further shipping cost, with the same delivery times as a normal order.

Full refund — We will email you instructions for sending the return. The refund, including the original shipping costs, will be processed within 14 days of you telling us of your decision to withdraw, as required by art. 56 of the Consumer Code. We do try to process it sooner: it is usually sent the same day we receive and inspect the return.

Shipping costs for your first return are on us.

Payments and refunds (full or partial) are handled by a third-party service and are issued to the payment method originally used.

These return terms apply only if the products sent back are the ones originally shipped, including every component, even if in a different condition from when they left us. We use the unique serial number of every product we sell to identify it when it is returned.

Under art. 56(3) of the Consumer Code, we reserve the right to withhold the refund until we have received all the goods covered by the order, or until you provide proof that you have sent them. If an order includes several components sold as a single product (e.g. a kit), the return is complete only once every component has been returned to us.

If a return does not contain all the products originally shipped, or contains a different product from the one purchased, we will pause the refund and contact you directly to find a solution before taking any legal steps. In those cases, the shipping costs of returning the wrong product to you and of any second return shipment are yours to bear.

If we judge that a return is not acceptable, we will send it back to you at our expense.

The return must be shipped within 14 days of receiving our instructions by email — a longer window than the legal minimum (14 days from notifying your decision to withdraw, under art. 57 of the Consumer Code). If the return is not shipped within that time, or if a return is refused and not accepted, no new return can be requested for the same order.